Google Workspace support
We'll provide you advanced security measures, proactive monitoring, and performance optimization, ensuring a stable and reliable environment.
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Google-certified engineers at your fingertips, 24/7
Think of our support as an extension of your team, with broad experience in Google Workspace, ready to help you with any issues and concerns related to your work environment.
Talk to an expertHere's what you gain with proactive Workspace assistance
Our support is a comprehensive suite of IT services designed to benefit various areas of your business: from security, through management, to help with everyday problems.
Access to a team of experts
You'll always have our Google-certified engineers, with in-depth knowledge of the Google Workspace environment, at your fingertips to help you with any challenges.
Highest standards of security
FOTC support is designed to combine services that comprehensively protect your work environment from external and internal threats.
Best-practice console setup
We will set up all the elements in your console according to current standards to ensure your environment remains stable, easy to manage, and secure.
Improved tools adoption
With the proactive support of our customer success team and regular adoption score reports, you'll take full advantage of every Google Workspace app.
Cost
optimization
Our specialized knowledge saves you time and money, freeing up your internal IT team for business-driving initiatives.
Compliance with regulations
We will monitor the security of your Google Workspace instance 24/7, ensuring compliance with current legal regulations such as NIS2 or GDPR.
Discover what kinds of organizations benefit most from support
Our Google Workspace expertise will be a valuable asset to your business, regardless of its size and structure.
Digitally transforming companies
We’ll provide you expert, step-by-step guidance on setting up a secure, manageable, and scalable environment.
Companies without IT department
We’ll be a reliable point of contact for configuration issues and in the event of unforeseen incidents.
Enterprises
You’ll get access to highly specialized expertise to ensure seamless operations and robust security of your complex work environment.
Remote or hybrid workforces
We’ll deliver you proven effective settings so your teams can collaborate effectively and securely, regardless of location.
Areas where technical support will become crucial for you
Our engineers will handle your configuration, security settings, and user management, optimizing your environment for peak performance. We'll also efficiently resolve any problems that may arise on a daily basis.
Comprehensive environment configuration
At the beginning we will make sure your Google Workspace environment is set up for optimal security, efficiency, and scalability. We'll guide you through setting up Google Vault, configure your DNS zone, customize user accounts and email settings, and ensure your console is secure, scalable and easy to manage.
Maintaining continuous security control
You can be sure that security-critical settings in your instance are optimized for your needs, and that our specialists will monitor your Workspace 24/7 to detect and prevent malicious activity. We also provide regular security reviews and implement best practices to keep your data safe and environment compliant with the latest regulations.
Integration with current company’s IT resources
This solution lets you manage user data across all integrated applications from a single location – the Google Workspace administration console. This centralized management simplifies administration and increases security. It also allows users to quickly and conveniently log into third-party applications.
Efficient problem solving and ongoing advice from experts, 24/7
You will get comprehensive support, including a dedicated Technical Account Manager and a help desk that effectively resolves any technical issues you might encounter. Additionally, our Customer Success team will meet with you regularly to discuss your evolving needs and demonstrate how Google Workspace can enhance your business efficiency.
Guidance on improved tools adoption and regular usage reports
You’ll get regular reports summarizing our team's work, including metrics like requests resolved and their scope. We’ll also deliver adoption score insights to help you get the most out of your Google Workspace. This way, you'll be able to eliminate licensing costs of external tools that you don’t actually need.
FOTC support, designed for your convenience
Exceptional response time
Our team is always ready to assist you and guarantee a first response in up to 30 minutes.
Several support channels
We provide support via email, phone, support portal, video call, and remote desktop.
Engineers available 24/7
Availability of our Google-certified engineers varies by plan, with up to around the clock coverage.
Support in your language
Our specialists speak Polish, English, Romanian, Hungarian and Ukrainian.
Explore our Google Workspace support plans
We offer various support plans to meet the diverse needs of businesses of all sizes.
Basic
Perfect for small businesses that need help with basic configuration. You'll receive efficient IT support for daily activities and have access to our specialists during business hours, all for a fixed monthly fee.
Plus
Best choice for small businesses requiring expanded support. In addition to the Basic Plan services, you'll receive assistance with your Vault setup and support from our Customer Success team.
Comfort
Offers enhanced support for businesses of all sizes seeking proactive IT management. This plan includes initial console configuration, regular security checkups, and access to Google's new products beta tests.
Premium
Our most comprehensive plan encompasses all our support services. It's the ideal solution for businesses that must meet strict legal requirements and safeguard a complex work environment.
Find out the other ways we can support your business
Migration
Our expert team will guide you through every step of the migration process, ensuring minimal disruption and maximum efficiency.
Find out more
Security audit
We will identify security vulnerabilities in your Google Workspace and provide you actionable recommendations to strengthen your defenses.
Find out more
Training
With our cloud and AI training you can elevate your team's expertise. We provide tailored sessions for users and admins, customized to your needs.
Find out moreYour questions,
answered.
With Google, Business plans for Google Workspace come with basic support, where specialists only respond to submitted requests, with calls conducted in English and no priority service. FOTC technical support is a comprehensive service where our engineers will help you with your console settings, will advise you on better service adoption and will take care of the security of your environment.Our specialists speak English, Polish, Romanian, and Hungarian, and are available to you 24/7.
To meet the needs of organizations of all sizes, we offer 4 subscription plans to choose from, with prices starting from 14 euros per month for the entire organization. You can find more details here.
No, migration is a separate service that is not included in the technical support - you can read more about it here. If you want to move your data to Google Workspace, we will be happy to help you. You can schedule a free consultation by filling out the form on our website.
The NIS2 directive is an amendment to the existing cybersecurity law in the European Union. The introduced regulations cover a larger group of companies than before, obliging them to apply stringent procedures related to risk management and incident response. It imposes obligations on companies to which it applies, including guaranteeing an appropriate level of security for networks and information systems and establishing incident response procedures. With our support, you can be sure that your work environment is well secured. What's more, in the Premium plan, we provide 24/7 security monitoring in Google Workspace, which fulfills the obligations imposed by the directive.
Depending on the plan, our specialists can respond to a request within 24 hours to 30 minutes. What does responding to a request mean? We commit to sending you an initial response, including: confirmation of understanding the problem, determining the next steps, and providing a realistic estimate of how long you can expect to wait for the next update or a full solution to the problem.
As part of onboarding:
- We will verify ownership of your domain
- Set up additional domains
- Configure email traffic
- We will add your logo
- Assign administrator roles
- Enter the structure of your organisation in the console
- Find and add unmanaged users
- We will include a two-step verification
- Set up search in the mail log
- Enable retention in Google Vault
- We’ll export the logs to BigQuery
- We’ll configure dual delivery
- Set up the SMTP/SMTP-Relay function
No, they are two different services. Onboarding is available in all plans, and you can read about its detailed scope in the previous question. Initial console configuration is a more advanced service available only in Comfort and Premium plans. As a part of initial console configuration we will ensure that the security-critical elements of the instance are correctly configured, providing your administrators with the right level of oversight and control over user accounts. We will also define settings to allow ongoing monitoring of events occurring in the Google Workspace service. During the initial configuration of the console, we set up 45 items that are key to properly securing the Google Workspace instance. These include:
- Securing access to accounts Including enforcing strong passwords and 2FA, account access recovery methods and mobile device management (MDM).
- Protection against data leakage
- This includes restricting the sharing of data outside the organisation in applications such as Drive, Calendar and Gmail, as well as blocking Google Takeout.
- Protection against phishing Including protection against encrypted attachments, employee impersonation and unauthenticated emails.
- Block access to third-party applications And also less secure applications and POP and offline access.
- Configuring alerts That is, notifications of potential security breach events.
Google Workspace monitoring is a service that provides ongoing analysis and verification of the threats present in a company's instance. As a first step, FOTC specialists configure the console settings to automatically detect malicious activity on user and administrator accounts. Based on the alerts they receive, they then take action to mitigate or eliminate the impact of the incident. As a customer, you have continual access to constantly updated security reports and are kept informed of any serious threats that have occurred in your instance.
No, the operational health review helps maintain security, but it is not as comprehensive a service as the Google Workspace security audit. Administrative console settings tend to get changed over time lowering the level of security - something easy to overlook without regular checks. FOTC specialists conduct a periodic review and provide a tailored report with best practice recommendations on a regular basis - to ensure things don’t break over time. The Google Workspace security audit includes a thorough analysis of up to 237 risk points across 11 key areas. It is a much more complex service, which you can learn more about by visiting this page.
The Google Workspace integration with your IT resources consists of analysing the applications used in a given company and, where possible, linking them to a Google Workspace instance. By doing so, you will gain the ability to manage user data across all integrated applications from a single location, the Google Workspace administration console. This will greatly simplify the administration of accounts and increase their security. In addition, the reduced number of passwords stored in this way will minimise the risk of phishing and credential stuffing attacks. The integration of legacy IT resources with a Google Workspace instance will also benefit users, who will be able to quickly and conveniently log into third-party applications without having to remember multiple passwords.
Quarterly, we'll meet online to discuss your evolving needs, introduce new app features, and demonstrate how Google Workspace can enhance your business efficiency.
You'll have a dedicated FOTC specialist who will work with your team to optimize your operational workflow, ensure platform security, and maintain a stable architecture.