Google Cloud Care – 24/7 support and management
We will take care of your advanced GCP environment settings, proactive console monitoring, and performance optimization, ensuring stability and security for your company.
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Google Cloud engineers available to you 24/7
As an official Google Cloud partner, we have many years of experience in configuring and optimizing the GCP environment. By using the Google Cloud Care service, you will gain the support of our certified specialists, who will provide round-the-clock support for your IT team.
This way, you will ensure your company a stable cloud environment that will not only be perfectly secured, but also ready for configuration changes and dynamic scaling.
What you gain with FOTC's GCP support and management
We ensure immediate resolution for any cloud issues. Our top-tier plan provides comprehensive GCP environment management, freeing your internal IT team for other strategic tasks.
Specialists at your fingertips
At any time, you will have access to our certified Google engineers. They will be ready to use their knowledge and many years of experience with GCP to solve your problems.
Resource and cost optimization
Incorrect environment configuration often multiplies cloud spending. The Google Cloud Care service includes GCP cost audits, which will help you optimize your resource utilization.
Easy environment management
We will configure your organization's Google Cloud settings according to IT best practices. This will ensure your environment remains stable, easy to manage, and secure.
More time for development
Thanks to full cloud infrastructure management by the FOTC team, you can dedicate valuable time and resources to developing and improving your business. Without worrying about your systems.
Faster product deployments
FOTC engineers will help you with workload deployments and new features for your products. We will support you with our advice at every stage of maintenance.
Monitoring and security
We will monitor the performance and security of your organization 24/7, ensuring compliance with Google Cloud best practices and security standards, including NIS2 and GDPR.
Check how we meet the needs of different types of companies
Our specialized Google Cloud expertise will be a valuable asset to your business, regardless of its structure and size.
Companies with low cloud expertise
Our experts will guide you step-by-step through the process of creating a secure, manageable, and scalable cloud environment.
Teams that want to delegate GCP support
We will comprehensively manage your Google Cloud infrastructure, including security monitoring and proactive settings optimization.
Enterprises and growing companies
We will ensure the reliable operation and the highest level of protection for your GCP environment, no matter how complex it is.
Regulated organizations
We will configure your Google Cloud to meet the compliance and security requirements that your company must fulfill in a given market.
Key areas of the Google Cloud Care service
Our certified engineers will comprehensively handle your Google Cloud infrastructure, ensuring it operates at peak performance. We will continuously monitor your cloud environment and quickly respond to any incidents, ensuring your team's smooth operation and the proper functioning of your products.
Comprehensive GCP environment configuration
As a first step, we will ensure your Google Cloud environment is correctly configured for security, performance, and scalability. We will guide you through the configuration of IAM permissions, security policies, resource management, and Cloud Identity, and ensure your console is adequately protected and easy to manage.
Migration and key workload deployment assistance
We will ensure your deployments are carried out securely and cost-optimally. We will prepare ready-to-use infrastructure (including permissions) and an efficient virtual network for you. We will analyze your current environment's configuration, select proven cloud solutions, and support you during the migration of your company's resources to Google Cloud.
Integration with tools and external data sources
We will help plan and execute data connections from external sources. To ensure the highest standards of performance and security, we will also support you with VPN, DNS, CDN, Partner/Direct Interconnect, and Network Sharing connections. Additionally, we will help you manage connections to databases, virtual machines, and BigQuery/Looker Studio.y/Looker Studio.
24/7 access to Google Cloud expert support
We will provide you with comprehensive support in troubleshooting, architecture design, and cloud consulting. You will also have the option for unlimited escalation of tickets to Google Cloud. Thanks to our long-standing partnership with Google, we can request interventions and access to a private cloud support team on your behalf.
Regular reports and full visibility into your resources and security
You will receive regular reports summarizing our team's work, with data on resolved requests and their scope. If needed, we will provide you with insights into your organization's compliance status with applicable standards. You will also gain access to the Google Cloud Skill Boost training portal, through which your team will be able to fully understand and leverage the potential of Google Cloud.
How we ensure your environment's stability
Lightning-fast response time
Our team is always ready to help and guarantees to take on your request even within 60 minutes.
Several support channels
We provide contact via our convenient Jira support platform, email, and video calls.
Google Cloud experts available on demand
With the Managed Services plan, you get 10 hours of monthly support from a DevOps/Cloud Engineer.
24/7 Google Cloud expert support
Depending on the plan, our certified engineers are available up to 24/7.
Explore our Google Cloud Care plans
We offer four Google Cloud environment support and management plans to meet the diverse needs of companies of all sizes.
Baseline
A basic package designed for small businesses or teams that manage their cloud infrastructure independently but occasionally need expert help.
Professional
This plan is ideal for companies that intensively use Google Cloud services and require a higher limit of support requests and faster response times.
Enterprise
A package designed for companies that heavily rely on Google Cloud and require guaranteed response times and the ability to escalate issues to Google.
Managed Services
Our most comprehensive plan, including full Google Cloud resource management, 24/7 monitoring, and DevOps engineer support.
Check other ways we can take care of your business
Landing Zone
We will implement a Landing Zone in your company, which is the Google Cloud expert-recommended configuration of the cloud environment, allowing for secure use of Google Cloud.
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Cloud cost audit
Our experts will thoroughly analyze your entire cloud environment. We will identify inefficient configurations and present a clear plan on how to optimize them.
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Flexible cloud engineering services
Gain access to certified Google Cloud architects and DevOps engineers exactly when you need them, without the burden of employment costs.
Find out moreYour questions,
answered.
Google Cloud Care is a service individually priced. Contact us, and we'll provide a quote for each of the four available packages based on the size and complexity of your cloud environment.
Unfortunately, no. However, our team of engineers can certainly develop a cloud migration plan for you and then execute it. If you're interested in this service, contact us, and we'll be happy to help.
Depending on your plan, our specialists have between 24 hours and 60 minutes to respond to a ticket. Within this timeframe, we commit to understanding your issue and sending you an initial response. This response will include: confirmation that we understand the problem, an outline of the next steps, and a realistic estimated time for your next update or a complete resolution to the issue.
Google Cloud expenses in many companies are higher than expected, often due to misconfiguration and lack of optimization. To prevent this in your organization, our experts will thoroughly analyze your entire cloud environment. We'll identify inefficient configurations and present a clear plan on how to optimize them. This will help you regain full control over your budget.