Zendesk
Build stronger customer relationships with an AI-powered, multichannel customer service platform, customized to your unique operational needs.
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Make your customer service simple and impactful
Customer service can be a source of frustration, impacting efficiency and, ultimately, your customer relationships. However, by implementing the Zendesk suite, you can simultaneously unburden your support team and improve customer satisfaction.
Empower your team – regardless of technical skill level – to track, prioritize, and resolve issues with speed and clarity by leveraging the latest AI innovations.
Request a free quoteReach the full potential of Zendesk with the right implementation
80%
Of inquires resolved automatically
Empower your customer service with AI and automations that resolve the majority of inquiries automatically, freeing your team for complex issues and high-value customer engagement.
2 months
To investment payback
Achieve rapid return thanks to streamlined workflows, accelerated issue resolution, a comprehensive view of interactions, reduced operational costs, and increased agent productivity.
70%
Improvement in customer satisfaction
Deliver exceptional customer experiences with fast, consistent, and personalized service across every communication channel, leading to significant CSAT increase.
They trusted us:
Experience AI powering the entire service solution
Automate customer experiences with AI agents
Resolve over 80% of issues automatically, reduce ticket queues, and provide 24/7 service with intelligent AI bots powered by ChatGPT. AI agents autonomously answer questions, adapt their communication, and guide users, all while you maintain control with real-time visibility.
Empower your agents with Copilot
Enable agents to resolve issues faster with a proactive AI assistant designed to boost team productivity by 20% and integrate smoothly into their workflows. It equips agents with complete customer context and next-step recommendations, facilitating exceptional service.
Optimize your service with Intelligent workflows
Increase service efficiency and achieve up to 85% reduction in operating costs. Intelligent workflows automate issue resolution with AI insights, eliminating manual tasks like routing and triage, and automatically direct inquiries to the most qualified agent for swift and effective resolution.
Enhance Customer Experience with advanced Zendesk features
Uncover the power of automation and omnichannel support in creating exceptional customer journeys.
Bring structure and clarity to every customer interaction, ensuring inquiries are routed efficiently, tracked meticulously, and resolved promptly with accurate responses.
Engage customers instantly, providing swift solutions and fostering stronger relationships built on immediate support and trust.
Provide a 24/7 self-service knowledge base, empowering customers to find answers independently and reducing the volume of routine inquiries for your support team.
Deliver expert and friendly telephone support, blending technological efficiency with a human touch to create superior customer experiences.
Gain a deep understanding of your customer interactions through comprehensive analysis, enabling continuous improvement of your service delivery and alignment with customer expectations.
Streamline agent scheduling, forecasting, and performance monitoring for peak efficiency.
Transform raw data into strategic insights on service effectiveness, empowering informed business decisions and driving continuous process optimization.
Get to know Zendesk firsthand
Start a free 14-days trial period to familiarize yourself with the platform. Don't hesitate to ask us for a guided tour, complete with an in-depth analysis of your requirements and solution advice.
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Maximize your customer service suite with partner guidance
Strategic consultation
Gain tailored advice and insightful recommendations to precisely align Zendesk with your unique business objectives and challenges.
Seamless configuration
We expertly manage the complexities of setup and implementation, ensuring a smooth, efficient, and hassle-free process.
Effortless
migration
Ensure swift and reliable data transfer to any Zendesk instance, whether from other systems or between environments.
Custom
integrations
Create a unified and efficient operational ecosystem by connecting Zendesk with your existing business applications.
Comprehensive training
Empower your team to fully leverage Zendesk's capabilities through our bespoke training programs.
Ongoing
support
Rely on our team to ensure your Zendesk environment remains optimized, evolves with your business needs, and consistently delivers value.
FOTC expertise, client success
Real-world Zendesk transformations achieved through our customized approach.
CCIG Group
A company specializing in multilingual customer service outsourcing experienced a reduction of over 50% in both inquiries and errors. The implementation of a comprehensive inquiry management system significantly increased productivity and optimized team tasks.
Manutan
A leading e-commerce provider of office and warehouse equipment, reduced their ticket handling time by 25-36%. By optimizing processes, Manutan achieved a notable improvement in efficiency, enabling them to respond more rapidly to customer needs.
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Your questions,
answered.
Yes, Zendesk offers a free trial period that allows you to explore its features and determine if it meets your business needs. We recommend taking advantage of this trial. We can also guide you through the platform during a live demo and help you evaluate Zendesk based on your specific requirements.
Zendesk employs robust security measures and adheres to industry best practices to ensure the security and privacy of your data. This includes data encryption in transit and at rest, regular security audits, compliance with international security standards (such as GDPR, HIPAA, and SOC 2), several ISO certifications, and comprehensive data backup and recovery procedures. When configuring your Zendesk account, we ensure you leverage all security options properly to protect your data as strongly as possible.
The timeline for Zendesk implementation varies depending on the complexity of your requirements, the scope of the implementation (number of channels, integrations, customizations), and the availability of your team. A basic implementation can take a few weeks, while more complex projects may extend over a couple of months. We work closely with you to establish a realistic timeline during our initial consultation.
Our support team primarily operates in Polish and English. Please discuss your language requirements with our team during the consultation.
We can invoice for our services in EUR, PLN, or USD. Please discuss your preferred currency with our team.
The cost of Zendesk involves two main components: the Zendesk subscription fees, which vary based on the plan and features you choose, and our implementation and support service fees. Our service fees are tailored to the complexity and scope of your project. We provide a detailed proposal outlining all costs after our initial consultation and understanding your specific needs.
Yes, Zendesk offers extensive integration capabilities with a wide range of other business applications, including CRM, e-commerce platforms, marketing automation tools, Google Workspace, and more. These integrations can be achieved through Zendesk's native integrations, its robust API, and third-party connectors. We can help you identify and implement the integrations that are most beneficial for your workflow.