Google Cloud Care – plan comparison
We will provide your company with 24/7 technical support for GCP-related issues and comprehensively manage your Google Cloud environment.GCP support and managed services tailored to your business needs
Regain time and peace of mind with support from Google-certified engineers.
Baseline
A package for small businesses or independent teams that occasionally need expert help.
Access to specialists: 8:00 - 18:00 (weekdays)
Helpdesk
Onboarding and configuration assessment
Monthly limit for billing inquiries: ∞
Monthly limit for technical support inquiries: 2
Unlimited escalations to Google*
Initial response time: 24 hours
Access to webinars and video materials
Technical Account Manager
Scheduled console reviews
Support via web platform
Support via video call: Only in special cases
Customer's Google Cloud resource management
Google Cloud security monitoring
Virtual machines status monitoring support
Cloud data backups
DevOps or Cloud engineer available on demand
Workload implementation assistance
Professional
A plan for companies that require a higher submission limit and fast response.
Access to specialists: 8:00 - 18:00 (weekdays)
Helpdesk
Onboarding and configuration assessment
Monthly limit for billing inquiries: ∞
Monthly limit for technical support inquiries: 4
Unlimited escalations to Google*
Initial response time: Even within 4 hours**
Access to webinars and video materials
Technical Account Manager
Scheduled console reviews
Support via web platform
Support via video call: Only in special cases
Customer's Google Cloud resource management
Google Cloud security monitoring
Google Cloud security monitoring
Cloud data backups
DevOps or Cloud engineer available on demand
Workload implementation assistance
Enterprise
A package for companies that heavily rely on GCP and require guaranteed response times.
Access to specialists: 24/7
Helpdesk
Onboarding and configuration assessment
Monthly limit for billing inquiries: ∞
Monthly limit for technical support inquiries: ∞
Unlimited escalations to Google*
Initial response time: Even within 1 hour**
Access to webinars and video materials
Technical Account Manager
Scheduled console reviews: Quarterly
Support via web platform
Support via video call
Customer's Google Cloud resource management
Google Cloud security monitoring
Virtual machines status monitoring support
Cloud data backups
DevOps or Cloud engineer available on demand
Workload implementation assistance
Managed services
The most comprehensive plan, covering holistic Google Cloud environment management.
Access to specialists: 24/7
Helpdesk
Onboarding and configuration assessment
Monthly limit for billing inquiries: ∞
Monthly limit for technical support inquiries: ∞
Unlimited escalations to Google*
Initial response time: Even within 1 hour**
Access to webinars and video materials
Technical Account Manager
Scheduled console reviews: Monthly
Support via web platform
Support via video call
Customer's Google Cloud resource management
Google Cloud security monitoring
Virtual machines status monitoring support
Cloud data backups
DevOps or Cloud engineer available on demand: 10 h/month
Workload implementation assistance: 10 h/month
*Additional charges may apply, according to Google's price list.
**Depending on the urgency of the request, it is addressed within the following maximum response times: priority 1 – 1 hour, priority 2 – 4 hours, priority 3 – 8 hours, priority 4 – 12 hours. In the Professional plan, requests are assigned priorities 2-4; in Enterprise and Managed Services plans, priorities 1-4 are assigned.
GCP support and managed services tailored to your business needs
Regain time and peace of mind with support from Google-certified engineers.
Bestseller
Baseline
A package for small businesses or independent teams that occasionally need expert help.
Request a quoteProfessional
A plan for companies that require a higher submission limit and fast response.
Request a quoteEnterprise
A package for companies that heavily rely on GCP and require guaranteed response times.
Request a quoteManaged services
The most comprehensive plan, covering holistic Google Cloud environment management.
Request a quote *Additional charges may apply, according to Google's price list.
**Depending on the urgency of the request, it is addressed within the following maximum response times: priority 1 – 1 hour, priority 2 – 4 hours, priority 3 – 8 hours, priority 4 – 12 hours. In the Professional plan, requests are assigned priorities 2-4; in Enterprise and Managed Services plans, priorities 1-4 are assigned.
Still wondering which plan to choose?
We will help you tailor the package to best meet the specific needs of your company.
Our specialists will analyze your expectations regarding security, environment management, and crisis procedures and present you with their recommendations. This will help you make an informed decision about the best plan for your needs.
Expert knowledge always at your fingertips
We continuously expand our knowledge to provide our clients with fast,
effective, and comprehensive support in every matter.
Your questions,
answered.
If you're unsure which Google Cloud Care plan to choose, our team is here to help. Contact us, and we'll review your situation to identify the plan that best meets your organization's needs. When making this decision, it is important to consider factors such as the size of your company, the number of resources you maintain, and your team's maintenance capabilities.
During the onboarding service, we perform the initial setup of Cloud Identity, the cloud console, and organizational resources. Throughout the configuration process, we create procedures for each client based on Google Cloud's best management practices, including those related to identity and security policies.d, w tym te dotyczące tożsamości oraz polityki bezpieczeństwa.
Escalations to Google Cloud's internal team require intervention from the cloud team to oversee communication between parties. A large number of escalations may require online meetings between client teams, Google Cloud, third-party companies, and FOTC. This can generate additional costs not covered by the Google Cloud Care service.gle Cloud Care.
An on-demand DevOps or cloud engineer focuses on quickly resolving incidents, optimizing infrastructure (costs, performance), automating deployment and management processes, and providing cloud and DevOps consultations. They act proactively to prevent problems and reactively when immediate intervention is required.
The highest Google Cloud Care package, Managed Services, involves the FOTC team taking complete care of the client's cloud environment. The team of engineers and DevOps performs tasks requested by the client on their infrastructure within the scope agreed upon when signing the contract.