Google Workspace support plans and pricing

This is the initial response to a customer's ticket, clearly indicating that our specialist has familiarized themselves with the core of the reported issue. Often, this response is equivalent to resolving the problem. For more complex issues requiring deeper analysis, “first response” means informing the customer about the actions that will be taken to resolve the problem. In such cases, the initial response will also include a realistic estimate of the time frame within which the customer can expect the next update or a full resolution.

Our support plans are flexible and tailored to companies of all sizes – from small businesses to enterprises. We offer solutions adapted to individual needs and the scale of operations. If you want to find out which support plan would be most suitable for your company, please contact our specialist.

The response time depends on the chosen support plan and the complexity of the issue. We commit to acknowledging your ticket even in as little as 30 minutes. We always make every effort to resolve the problem as quickly as possible, minimizing downtime for your team.

Unfortunately, no. Additional configurations and integrations are possible, but they are provided as a separate service. If you would like us to help you with a Google Workspace project, please feel free to contact us.

You can find more in-depth information about the scope of individual services offered by FOTC as part of Google Workspace technical support here. We also encourage you to contact our specialists, who will be happy to answer any questions you may have.