Google Workspace support plans and pricing
We will take care of your environment management and ensure top-tier security.Our support plans are tailored to the size and needs of your business
Gain peace of mind with Google-certified engineers at your side.
Basic
Perfect for small businesses that need help with basic configuration.
From: €14/ mo*
for servicing the entire company
Plan availability : Companies with 1-10 licences only
First response time: 24 hours
Access to specialists: 8:00 - 18:00 (weekdays)
English, Polish, Romanian, Hungarian, Ukrainian
Support by email, phone, and support portal
Support by video call and remote desktop
Onboarding
DNS zone configuration
Accounts and email configuration
Unlimited number of critical submissions to Google
Initial configuration of Google Vault
Proactive support of our Customer Success team
Initial console configuration
Regular security settings verification
Reports on adoption score and FOTC support service
Access to beta tests and additional discounts
Dedicated Technical Account Manager
Google Workspace integration with your IT resources
Google Workspace monitoring
Unlimited console configuration changes
Plus
Best choice for small businesses requiring expanded support.
From: €21 /mo*
for servicing the entire company
Plan availability : Companies with 1-10 licences only
First response time: 24 hours
Access to specialists: 8:00 - 18:00 (weekdays)
English, Polish, Romanian, Hungarian, Ukrainian
Support by email, phone, and support portal
Support by video call and remote desktop
Onboarding
DNS zone configuration
Accounts and email configuration
Unlimited number of critical submissions to Google
Initial configuration of Google Vault
Proactive support of our Customer Success team
Initial console configuration
Regular security settings verification
Reports on adoption score and FOTC support service
Access to beta tests and additional discounts
Dedicated Technical Account Manager
Google Workspace integration with your IT resources
Google Workspace monitoring
Unlimited console configuration changes
Comfort
Enhanced support for businesses seeking proactive IT management.
Fixed fee: €55 /mo
+€1.15/month for every license
Plan availability : Companies of all sizes
First response time: 4 hours
Access to specialists: 8:00 - 18:00 (weekdays)
English, Polish, Romanian, Hungarian, Ukrainian
Support by email, phone, and support portal
Support by video call and remote desktop
Onboarding
DNS zone configuration
Accounts and email configuration
Unlimited number of critical submissions to Google
Initial configuration of Google Vault
Proactive support of our Customer Success team
Initial console configuration
Regular security settings verification
Reports on adoption score and FOTC support service
Access to beta tests and additional discounts
Dedicated Technical Account Manager
Google Workspace integration with your IT resources
Google Workspace monitoring
Unlimited console configuration changes
Premium
The most comprehensive plan, including all our support services.
Individual price*
Plan availability : Companies of all sizes
First response time: 30 minutes
Access to specialists: 24/7
English, Polish, Romanian, Hungarian, Ukrainian
Support by email, phone, and support portal
Support by video call and remote desktop
Onboarding
DNS zone configuration
Accounts and email configuration
Unlimited number of critical submissions to Google
Initial configuration of Google Vault
Proactive support of our Customer Success team
Initial console configuration
Regular security settings verification
Reports on adoption score and FOTC support service
Access to beta tests and additional discounts
Dedicated Technical Account Manager
Google Workspace integration with your IT resources
Google Workspace monitoring
Unlimited console configuration changes
*Prices for companies that sign a 12-month contract. The price for companies with a flexible contract is: Basic Plan – €21/month; Plus Plan – €28/month.
Our support plans are tailored to the size and needs of your business
Gain peace of mind with Google-certified engineers at your side.
Bestseller
Basic
Perfect for small businesses that need help with basic configuration.
From: €14/ mo*
for servicing the entire company
Plus
Best choice for small businesses requiring expanded support.
From: €21 /mo*
for servicing the entire company
Comfort
Enhanced support for businesses seeking proactive IT management.
Fixed fee: €55 /mo
+€1.15/month for every license
Premium
The most comprehensive plan, including all our support services.
Individual price*
Get started *Prices for companies that sign a 12-month contract. The price for companies with a flexible contract is: Basic Plan – €21/month; Plus Plan – €28/month.
Still not sure what to choose?
Remember that we're here to help you.
Our specialists are ready to discuss your company's needs and analyze your requirements for security, environment management, and crisis procedures.
A consultation with our specialist is the optimal way to select a plan that covers all your needs, preventing you from overspending on unnecessary services.
Our knowledge at your fingertips
We continuously acquire new expertise to provide prompt,
effective, and thorough support for every request you make.
Your questions,
answered.
This is the initial response to a customer's ticket, clearly indicating that our specialist has familiarized themselves with the core of the reported issue. Often, this response is equivalent to resolving the problem. For more complex issues requiring deeper analysis, “first response” means informing the customer about the actions that will be taken to resolve the problem. In such cases, the initial response will also include a realistic estimate of the time frame within which the customer can expect the next update or a full resolution.
No. Both of these packages have a fixed monthly subscription fee for all Google Workspace accounts within a given domain. However, please remember that the Basic and Plus plans are available for businesses with no more than 10 Google Workspace licenses.
Our support plans are flexible and tailored to companies of all sizes – from small businesses to enterprises. We offer solutions adapted to individual needs and the scale of operations. If you want to find out which support plan would be most suitable for your company, please contact our specialist.
The response time depends on the chosen support plan and the complexity of the issue. We commit to acknowledging your ticket even in as little as 30 minutes. We always make every effort to resolve the problem as quickly as possible, minimizing downtime for your team.
Yes, our team has the knowledge and experience in custom configurations and integrations of Google Workspace with other systems. Please contact us to discuss your company's specific needs in this area.
You can find more in-depth information about the scope of individual services offered by FOTC as part of Google Workspace technical support here. We also encourage you to contact our specialists, who will be happy to answer any questions you may have.