About the client
Siepomaga.pl is the largest web portal in Poland for raising money for charity. The service has been in existence for over ten years and is run by the public benefit organisation Siepomaga Foundation. Currently, there are about 5 thousand active collections on the portal. Since its inception, the service has helped people in need gather more than 370 million euros. Many successful fundraisers have saved human lives thanks to the generous donations of the Helpers assembled around Siepomaga.pl.
The platform has gained the trust of people willing to help by ensuring that every case is verified. This way of functioning requires more effort but eliminates the possibility of fraud. By donating to Siepomaga, you can always be sure that the money goes to the patients who need it.
Why did Siepomaga choose Google Workspace?
The efficient functioning of the portal and the foundation is the work of several dozen employees. The team coordinates donations, develops the platform and implements promotional campaigns to ensure that the stories of those in need reach as many potential donors as possible.
Office work in a charity is not that different from work in a private company – sending emails, creating files and conveniently sharing them with the team works the same, regardless of the purpose. Charity activists want to optimise their daily efforts by using innovative tools. Google Workspace proved to be the perfect solution because of its security, application flexibility, and access to data from any device.
Non-profit organisations can use the basic variant of Google Workspace free of charge. When they need the most advanced features from the Enterprise edition, they can receive a discount of more than 70 per cent for each employee licence.
How does the cloud help to help others?
The Siepomaga organisation, with the help of FOTC, set up over 100 Google Workspace Enterprise accounts for the team to enable them to collaborate and communicate in the cloud.
We use Google applications for external and internal communication, utilising email inboxes and Google Drive to share information, exchange thoughts, and create joint documents. It allows us to share ideas to optimise our work. Google Workspace is the core of our operations.
With cloud-based tools, Siepomaga seamlessly transitioned to a remote and later hybrid style of collaboration when the first wave of the COVID-19 pandemic reached Poland. Employees remained fully productive in pursuit of the organisation’s charitable mission. Those for whom working from home was challenging due to lower digital competence could always rely on colleagues for assistance. Thanks to video conferencing with the function of recording meetings, it is easy to explain complex issues. An employee can demonstrate solutions to problems in practice, and meeting recordings allow for efficient knowledge sharing within the organisation.
Google Meet allowed us to keep working in difficult situations. It came in handy when someone was less technical, had questions and needed our help to set up a workspace at home. Google Meet proved to be a lifesaver when it came to this kind of day-to-day support.
In addition to Google apps, Siepomaga uses several other cloud-based solutions. Zendesk, for example, supports efficient request management, while an email marketing service allows sending mass mailings with donation summaries that helpers can deduct from their taxes. Across this ecosystem of interconnected services, Google Workspace acts as an identity provider – thanks to SSO, employees log in to multiple services using their work Gmail account.
Enterprise-class data protection
The Google Workspace Enterprise edition has beneficial features regarding data protection, which is a priority for the Siepomaga Foundation. The administrator can indicate the region in which Google processes data and configure Data Loss Prevention mechanisms to track and contain data leakage in real-time. These are some of the most relevant tools for ensuring data protection and GDPR compliance in daily activities.
The secure archiving of all data generated by foundation staff occurs in Google’s Vault service. Administrators point out that Vault works incredibly quickly and intuitively, given the volume of data it makes available.
During the implementation of the higher plan, Siepomaga Foundation benefited from the support of FOTC.
The FOTC team played a vital role during the migration from the non-profit plan to the Enterprise edition. We could count on them – from negotiating the contract, handling the process with Google and smooth migration, to presenting the new features of the higher plan.