{"id":8861,"date":"2021-07-12T23:52:05","date_gmt":"2021-07-12T21:52:05","guid":{"rendered":"https:\/\/fotc.com\/?post_type=casestudy&#038;p=8861"},"modified":"2025-03-20T08:10:57","modified_gmt":"2025-03-20T07:10:57","slug":"ccig-group","status":"publish","type":"casestudy","link":"https:\/\/fotc.com\/ro\/studii-de-caz\/ccig-group\/","title":{"rendered":"CCIG Group"},"content":{"rendered":"\n<h2 id=\"h-despre-client\">Despre client<\/h2>\n\n\n\n<p>CCIG este o organiza\u021bie care opereaz\u0103 \u00een industria centrelor de contact, creat\u0103 de profesioni\u0219tii specializa\u021bi \u00een comunicarea eficient\u0103 \u00een afaceri de tip multicanal B2C \u0219i B2B, cu clientul final. Misiunea lor este de a conecta \u00eentreprinderile \u0219i clien\u021bii lor \u00eentr-un&nbsp;mod care s\u0103 dep\u0103\u0219easc\u0103 a\u0219tept\u0103rile.<\/p>\n\n\n\n<p>La CCIG, dezvoltarea afacerilor se bazeaz\u0103 pe trei piloni: oameni creativi, procese flexibile \u0219i tehnologii moderne. Aceast\u0103 abordare permite companiei s\u0103 implementeze proiecte \u00een conformitate cu misiunea, viziunea \u0219i valorile companiei.<\/p>\n\n\n\n<h3>Principala provocare<\/h3>\n\n\n\n<p>\u00cenainte de a trece la Google Workspace, compania a folosit diferite aplica\u021bii independente pentru e-mail, planificare \u0219i editare de documente. Acest lucru a fost problematic din cauza lipsei de compatibilitate \u00eentre aplica\u021bii \u0219i crearea de silozuri de date.<br>\u00cen plus, a fost important pentru companie s\u0103 blocheze posibilitatea de a te autentifica din afara organiza\u021biei. Datorit\u0103 specificului industriei, compania \u00een\u021belege importan\u021ba comunic\u0103rii eficiente prin e-mail.<\/p>\n\n\n\n<p>Cu toate acestea, cu c\u00e2teva zeci de e-mailuri pe zi, angaja\u021bii au r\u0103mas repede f\u0103r\u0103 spa\u021biu.<br>Compania a folosit multe servicii diferite, ceea ce a complicat \u0219i mai mult procesul de configurare.<\/p>\n\n\n<div data-block_6102ac972ce4e  class=\"block fotc-quote quote alignfull my-6\">\r\n  <div class=\"d-flex pt-5 pb-4 pt-md-4\">\r\n    <div class=\"fotc-quote-image flex-shrink-0\">\r\n            <img data-src=\"https:\/\/fotc.com\/app\/themes\/fotc-theme\/dist\/images\/blocks\/quote\/quote-icon_b1827815.png\" class=\"img-fluid lazy\">\r\n\r\n          <\/div>\r\n    <blockquote class=\"mb-0 ml-md-4 px-3 px-md-0 fotc-quote-blockquote d-flex flex-column\">\r\n      <span class=\"fotc-quote-text mb-3\">Cu toate instrumentele esen\u021biale combinate, devine mult mai u\u0219or s\u0103 men\u021bine\u021bi un mediu de lucru pentru c\u00e2teva sute de angaja\u021bi.\r\n<\/span>\r\n      <span class=\"fotc-quote-author f-size-14\">Damian Michalczuk, arhitect de sistem la CCIG<\/span>\r\n    <\/blockquote>\r\n  <\/div>\r\n  <style type=\"text\/css\">\r\n    [data-block_6102ac972ce4e] {\r\n      width: 100%;\r\n    }\r\n  <\/style>\r\n<\/div>\n\n\n<h3>Solu\u0163ie<\/h3>\n\n\n\n<p> Google Workspace  s-a dovedit a fi solu\u021bia perfect\u0103. Func\u021bionalit\u0103\u021bile pe care le oferea au fost o solu\u021bie perfect\u0103 la problemele companiei. Cu o suit\u0103 integrat\u0103 format\u0103 din Google Docs, Gmail \u0219i Calendar, ace\u0219tia au putut s\u0103-\u0219i anuleze toate aplica\u021biile vechi \u0219i s\u0103 creeze un mediu de lucru coerent.<br>Set\u0103rile personalizate de administrare le-au permis s\u0103 blocheze partajarea fi\u0219ierelor \u00een afara organiza\u021biei. Acum este posibil\u0103 \u0219i monitorizarea \u0219i detectarea autentific\u0103rilor suspecte. Stocarea fi\u0219ierelor \u00een cloud a rezolvat problema lipsei de spa\u021biu de pe calculatoarele angaja\u021bilor.<\/p>\n\n\n\n<h3>Rezultate<\/h3>\n\n\n\n<p>Compania a luat decizia de a trece la Google \u00een urm\u0103 cu mul\u021bi ani. Cele mai importante documente au fost migrate foarte eficient, dar s-a luat decizia de a nu migra toate e-mailurile. Ini\u021bial, func\u021bia de livrare dual\u0103 a fost configurat\u0103 pentru a se asigura c\u0103 angaja\u021bii primesc coresponden\u021b\u0103 \u00een ambele c\u0103su\u021be de email. De asemenea, compania a creat o campanie de marketing intern care avea ca scop prezentarea beneficiilor noului instrument.<br>Tranzi\u021bia la cloud a fost o schimbare semnificativ\u0103 pentru companie.<\/p>\n\n\n\n<p>Au fost efectuate cursuri interne \u0219i campanii de con\u0219tientizare pentru a ajuta angaja\u021bii s\u0103 \u00een\u021beleag\u0103 avantajele  Google Workspace . Prin utilizarea instrumentului, angaja\u021bii pot distribui rapid \u0219i u\u0219or documente \u00eentre ei \u0219i pot utiliza spa\u021biul nelimitat din Google Drive pentru a le stoca.  Google Workspace  a fost, de asemenea, o economie de timp excelent\u0103 pentru departamentul tehnic care se ocup\u0103 cu \u00eentre\u021binerea serverului \u0219i gestionarea utilizatorilor.<\/p>\n","protected":false},"featured_media":151352,"template":"","casestudy_industry":[634],"casestudy_service":[55],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v16.7 (Yoast SEO v19.6) - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Cum asigur\u0103 CCIG Group securitatea datelor cu Google? | FOTC<\/title>\n<meta name=\"description\" content=\"CCIG Group a \u00eenv\u0103\u021bat s\u0103 se bazeze pe Google Workspace pentru e-mail, planificare \u0219i editare de documente. 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