{"version":"1.0","provider_name":"FOTC","provider_url":"https:\/\/fotc.com\/ro\/","author_name":"Laura Paraschiv","author_url":"https:\/\/fotc.com\/ro\/blog\/author\/laura-paraschiv\/","title":"Ce este \u0219i cum func\u021bioneaz\u0103 Contact Center AI? | FOTC","type":"rich","width":600,"height":338,"html":"<blockquote class=\"wp-embedded-content\" data-secret=\"QsVb8oMpJV\"><a href=\"https:\/\/fotc.com\/ro\/blog\/contact-center-ai\/\">Ce este \u0219i cum func\u021bioneaz\u0103 Contact Center AI?<\/a><\/blockquote><iframe sandbox=\"allow-scripts\" security=\"restricted\" src=\"https:\/\/fotc.com\/ro\/blog\/contact-center-ai\/embed\/#?secret=QsVb8oMpJV\" width=\"600\" height=\"338\" title=\"&#8220;Ce este \u0219i cum func\u021bioneaz\u0103 Contact Center AI?&#8221; &#8212; FOTC\" data-secret=\"QsVb8oMpJV\" frameborder=\"0\" marginwidth=\"0\" marginheight=\"0\" scrolling=\"no\" class=\"wp-embedded-content\"><\/iframe><script type=\"text\/javascript\">\n\/* <![CDATA[ *\/\n\/*! This file is auto-generated *\/\n!function(d,l){\"use strict\";l.querySelector&&d.addEventListener&&\"undefined\"!=typeof URL&&(d.wp=d.wp||{},d.wp.receiveEmbedMessage||(d.wp.receiveEmbedMessage=function(e){var t=e.data;if((t||t.secret||t.message||t.value)&&!\/[^a-zA-Z0-9]\/.test(t.secret)){for(var s,r,n,a=l.querySelectorAll('iframe[data-secret=\"'+t.secret+'\"]'),o=l.querySelectorAll('blockquote[data-secret=\"'+t.secret+'\"]'),c=new RegExp(\"^https?:$\",\"i\"),i=0;i<o.length;i++)o[i].style.display=\"none\";for(i=0;i<a.length;i++)s=a[i],e.source===s.contentWindow&&(s.removeAttribute(\"style\"),\"height\"===t.message?(1e3<(r=parseInt(t.value,10))?r=1e3:~~r<200&&(r=200),s.height=r):\"link\"===t.message&&(r=new URL(s.getAttribute(\"src\")),n=new URL(t.value),c.test(n.protocol))&&n.host===r.host&&l.activeElement===s&&(d.top.location.href=t.value))}},d.addEventListener(\"message\",d.wp.receiveEmbedMessage,!1),l.addEventListener(\"DOMContentLoaded\",function(){for(var e,t,s=l.querySelectorAll(\"iframe.wp-embedded-content\"),r=0;r<s.length;r++)(t=(e=s[r]).getAttribute(\"data-secret\"))||(t=Math.random().toString(36).substring(2,12),e.src+=\"#?secret=\"+t,e.setAttribute(\"data-secret\",t)),e.contentWindow.postMessage({message:\"ready\",secret:t},\"*\")},!1)))}(window,document);\n\/* ]]> *\/\n<\/script>\n","thumbnail_url":"https:\/\/fotc.com\/app\/uploads\/2023\/06\/BLOG_GCP_RO-1-2.png","thumbnail_width":1200,"thumbnail_height":628,"description":"\u00cen lumea hiperconectat\u0103 \u00een care tr\u0103im, companiile \u00eencearc\u0103 \u00een mod constant s\u0103 ofere experien\u021be excep\u021bionale clien\u021bilor. Pe m\u0103sur\u0103 ce tehnologia continu\u0103 s\u0103 avanseze, centrele de contact apeleaz\u0103 la solu\u021bii de inteligen\u021b\u0103 artificial\u0103 (IA). Acestea sunt folosite pentru a eficientiza opera\u021biunile, a spori eficien\u021ba \u0219i a oferi experien\u021be personalizate clien\u021bilor. Contact Center AI de la Google..."}